The mega-importance of micro-interactions – in Host Leadership and elsewhere

I’ve just published two posts on Steps To A Humanity Of Organisation about the mega-importance of micro-interactions. Part 1 deals with micro-aggressions and how seemingly small remarks can become intolerable for those at whom they are aimed. Part 2, on a more positive note, looks at micro-solidarity and micro-affirmations and how (different) small remarks can help build and sustain relationships.

Part 1:

Part 2:

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